Every Google review you have, managed for you.
ReviewLens monitors your Google reviews, understands customer feedback, and automatically publishes personalised responses in your brand voice. Set your rules once, automate routine replies, and let your team focus on the reviews that need human attention.
12,000+ Google reviews analysed with ReviewLens, as of October 2026
Three steps. No spreadsheets.
From connecting your Google Business Profile to publishing routine replies automatically — and knowing which customer issues need your team first.
Connect your Google listing
Connect your Google Business Profile for automatic replies, or paste a Maps link to pull and analyse every review in 30 seconds.
AI understands & auto-replies
ReviewLens tags sentiment and topics, publishes personalised brand-voice replies under your rules, and holds sensitive drafts for you.
Focus on what needs humans
Ask Olive "What is our biggest weakness?" and handle critical reviews with real quotes, clear priorities, and ready-to-send drafts.
Simple pricing. Try it free for 7 days.
Every plan starts with a 7-day free trial. Add your card at checkout; nothing is charged until the trial ends. Cancel anytime.
Reply Autopilot
Personalised Google review replies published automatically in your brand voice.
billed monthly
Per location · Google Business Profile
- 1–5 locations: $9.99 each
- 6–20 locations: $7.99 each
- 21+ locations: $5.99 each
- Publishes personalised replies in your brand voice (3–5★ by default)
- Written in the reviewer’s language; only English replies post on their own for now
- 1–2★ and sensitive reviews held for human attention
- An email for every review that needs you
- Reviews inbox, translation and CSV export
- Fake-review report
- 7-day free trial for 1 location
Starter
Everything ReviewLens does, for a single location.
billed monthly
Limited time deal1 location
Start free trial- Agentic AI auto-reply in your brand voice (per-star rules)
- AI response drafts for reviews held for your team
- AI sentiment, topics & insights
- Ask Olive (AI analyst)
- Competitor intelligence & tracking
- Anomaly + fake-review detection
- Weekly intelligence reports
- Team seats
- Priority support
Pro
For multi-location teams.
billed monthly
Limited time dealUp to 5 locations
Start free trial- Everything in Starter
- Agentic AI auto-reply across up to 5 locations
- Competitor intelligence & tracking
- Anomaly + fake-review detection
- Weekly intelligence reports
- Team seats
- Priority support
Enterprise
For 5+ locations and custom needs.
5+ locations
Contact us- Everything in Pro
- Unlimited locations
- Custom onboarding & SLA
- Dedicated support
Need more locations? Extra locations are $40 $29/mo each on any paid plan, or talk to us about Enterprise.
Drinks not made properly…
Authentic Malaysian food
Came 1.45pm, told 2pm…
Every review you've ever had, read and sorted.
Get the whole back catalogue in one go — every review pulled in, sentiment and topics already tagged, before you finish your coffee. Paste a Google Maps link and that is the entire setup.
- No credentials, no API key on your side
- First insights land within minutes of onboarding
- Multi-location? Onboard each in its own switcher
"Best place ever lol amazing food highly recommend 5 stars 5 stars"
Authenticity agent scoring…
Spot the fake reviews dragging your rating down.
See which reviews probably aren't real, with a confidence percentage on each one instead of a hunch — scored on pattern signals, language fingerprints, and account age. Each flagged review comes with a guided flow to report it to Google.
- Confidence score on every flagged review
- Guided Google "Report a review" submission
- Track which reports got removed, which are still pending
"Came 1.45pm told 2pm Come 2pm told 3pm. Only at 2pm was told there is staff shortage. So we left. No apologies nothing."
Every review answered — automatically in your brand voice, or held for your team.
Set your rules once and let ReviewLens automate routine replies on your Google Business Profile. 3–5★ reviews receive personalised responses published automatically in your brand voice, while 1–2★ and sensitive reviews wait in your inbox with a draft ready for human attention.
- Automatically publishes personalised Google review responses in your brand voice
- Per-star rules: 3–5★ answered on autopilot by default; 1–2★ and sensitive reviews held for approval
- Configurable reply delay (default 2 hours), daily cap, tone presets, and signature
- Approve to send · Edit to tweak · Skip to dismiss on any review held for your team
Across 200 reviews, your three biggest issues by impact:
Ask anything about your reviews. Get an answer with receipts.
Ask in plain English — "what is our biggest weakness?", "which 3 reviews should I reply to first?" — and get a ranked answer back, every claim quoting the exact review it came from.
- Trends, comparisons, biggest issues, top wins
- Every answer cites the exact review it pulled from
- Works for one location or compares across many
See exactly which AI agent did what.
ReviewLens runs four LangGraph workflows in parallel — ingest, insights, discovery, competitor reviews. The Pipeline panel sits on every page, telling you what is running, what is up to date, and what needs you. One click reruns any stage.
- Per-workflow status — running, queued, completed, failed
- Per-agent output counts — "200 reviews captured", "3 insights generated"
- Manual "Run now" on every workflow when you need a refresh
- Honest error messages when the AI provider is over its limit
Pipeline for
Penang City Finsbury Park
Ingest reviews
200 reviews on file
Generate insights
3 insights generated
Discover competitors
Scanning nearby listings…
Ingest competitor reviews
Waiting for discovery to finish
Automate routine replies. Focus on what customers really need.
Connect your Google Business Profile, set your brand-voice rules once, and let ReviewLens publish routine replies automatically while Olive surfaces the recurring issues and critical reviews that need human attention.