AI auto-reply for Google reviews in your brand voice
ReviewLens monitors your Google reviews, understands customer feedback, and automatically publishes personalised responses in your brand voice. Set your rules once, automate routine replies, and let your team focus on the reviews that need human attention.
From $9.99/location/mo on Reply Autopilot · Also included in Starter ($49/mo) & Pro ($149/mo) · Independent tool, not affiliated with Google.
Routine 3–5★ Google reviews are answered automatically in your brand voice; 1–2★ and safety-flagged reviews wait in your inbox with a draft ready.
Your rules
Automate routine replies, escalate what needs a human
Each star rating is set to “Post now” or “Ask me”. These are the out-of-the-box defaults, and you can customise any of them per location.
Published automatically in your brand voice
3★, 4★ and 5★ routine reviews, personalised to what the customer wrote
A 1★ or 2★ review that is all praise (often a wrong tap) gets a thank-you
Held for your team, with a draft ready
1★ and 2★ critical reviews needing human attention
Reviews that mention legal action, illness or injury, or discrimination
Reviews that look fake based on authenticity signals
Reviews containing blocked words you list
Replies in a language other than English, for now
Every held review arrives with a tailored draft already written and an email notification, so responding takes one click. If you prefer, an “Ask me” draft can publish automatically after 3 days — while reviews held for safety never publish by themselves.
2 hours after the review reaches ReviewLens, by default — configurable anywhere from 0 minutes to 7 days.
Up to 20 automatic replies per location per day by default. Set any cap from 1 to 100; extra replies queue for the next day.
Answers new reviews written after activation by default. Optionally enable older unanswered reviews from your second paid month (up to 20 a day, newest first).
Brand voice
How replies are personalised
Addresses specific details customers mention in their review, written in your chosen tone (professional, warm, apologetic, or concise) and custom instructions.
Written in the reviewer’s language. For now only English replies publish on their own; other languages wait ready to send.
Signed off with your team or manager signature, plus an optional contact email on low-star reviews.
Safety guardrails
Checked before anything goes live
Any draft that offers an incentive in return, or asks a customer to change their review, is automatically held for human review.
Every published reply and every held draft is logged transparently in your ReviewLens inbox.
Pause or adjust auto-reply rules for any location at any time.
How it works
Set up AI auto-reply in three steps
Step 01
Connect your Google Business Profile
Sign in with the Google account that owns or manages your Business Profile. Publishing replies directly to Google requires this owner/manager connection (locations added via Maps link can upgrade in one step).
Step 02
Set your brand voice & rules once
Choose which star ratings publish automatically, set your reply delay and daily limit, pick your tone and signature, and switch auto-reply on for the location.
Step 03
Routine replies publish; your team handles exceptions
ReviewLens monitors incoming reviews and publishes personalised responses within your rules. Anything requiring human judgement waits in your inbox with a draft ready.
Pricing
From $9.99 per location a month
The Reply Autopilot plan gives you the ReviewLens inbox and agentic AI auto-reply for connected Google Business Profiles, priced per location:
1–5 locations: $9.99 each
6–20 locations: $7.99 each
21+ locations: $5.99 each
Start with a 7-day free trial. Your card is taken at checkout and charged when the trial ends; cancel before then and you pay nothing. Agentic AI auto-reply is also included in the Starter ($49/mo) and Pro ($149/mo) plans alongside recurring-theme analytics, Ask Olive, and competitor tracking.
How does ReviewLens AI auto-reply work for Google reviews?
ReviewLens monitors your connected Google Business Profile, understands each customer’s feedback, and automatically publishes personalised responses in your brand voice. By default, 3, 4, and 5-star routine reviews are answered automatically, while 1 and 2-star reviews and sensitive ones wait in your inbox with a draft ready so your team can focus on reviews that need human attention.
How do automatic replies sound like my brand voice instead of a generic template?
ReviewLens reads the specific details in each customer review rather than pasting canned templates. You choose a tone preset (professional, warm, apologetic, or concise), add your own brand-voice instructions, set a sign-off signature, and optionally include a contact email for low-star reviews.
Which reviews does ReviewLens answer automatically?
You choose per star rating: each one is set to "Post now" or "Ask me". Out of the box, 3 to 5 stars post on their own and 1 and 2 stars ask you first (a 1 or 2-star review that is all praise, often a wrong tap, still receives a thank-you). Whatever you choose, a review that mentions legal action, illness or injury, or discrimination waits for you, as does one that looks fake or contains words you listed.
Can I check or edit a reply before it goes live on Google?
Yes. Any star rating set to "Ask me" gets a draft you can approve, edit and send, or skip. Replies that post on their own wait 2 hours after the review reaches ReviewLens by default, giving you time to step in first, and you can set that wait anywhere from 0 minutes to 7 days.
How many Google reviews will it answer in a day?
Up to 20 automatic replies per location per day by default. You can set any daily limit from 1 to 100. Replies over your daily limit post the next day.
Does it reply in languages other than English?
Replies are written in the reviewer’s language. For now only replies in English post on their own; a reply written in another language waits for your approval in ReviewLens, ready to send in one click.
Will it answer my older unanswered Google reviews?
Only if you turn that on. By default auto-reply answers reviews written after you turn it on. Switch on "Also answer my older unanswered reviews" and, from your second paid month, it works through older unanswered reviews too: up to 20 a day per location, newest first, after the day’s new reviews and within your daily limit, under the same rules. Either way, from your second paid month older unanswered reviews get a draft ready, up to 20 a day per location.
What does AI auto-reply for Google reviews cost?
The Reply Autopilot plan is $9.99 per location a month for 1 to 5 locations, $7.99 each for locations 6 to 20, and $5.99 each from location 21, with a 7-day free trial. Automatic replies are also included in the Starter ($49/mo for 1 location) and Pro ($149/mo for up to 5 locations) plans alongside full AI review analytics.
Is ReviewLens affiliated with Google?
No. ReviewLens is an independent tool and is not affiliated with, endorsed by, or sponsored by Google. It publishes replies only to Google Business Profiles you connect as their owner or manager. Google and Google Business Profile are trademarks of Google LLC.
Automate routine replies in your brand voice
Connect your Google Business Profile, set your rules once, and let ReviewLens publish personalised responses automatically while your team focuses on the reviews that need human attention.
